SHIPPING INFO

Thank you for visiting B.ALFRED and shopping with us! We are so excited for you to receive your order. Learn more about our shipping policy.

UPS is the carrier we use to ship all domestic and international orders. Once we receive your order, we work as quickly as we can to process, prepare, and get it shipped out.

Orders are processed Monday through Friday (excluding holidays) and are subject to availability and credit authorization.

Once your order is processed, we will send you a shipping confirmation email that outlines when the order was shipped along with a tracking number.

TRACKING YOUR ORDER

You can quickly and easily track the progress of your shipped order via UPS. To do so, please follow the steps below:

  • Locate the UPS tracking number in the shipping confirmation email that was sent to you.
  • By clicking on the tracking number, you will be rerouted to your order shipment on the UPS website. If for some reason the link does not show the progress of your order, simply visit the UPS website and enter your tracking number to track your order’s shipment.

PROCESSING 

At B.ALFRED, we understand the excitement of placing a new order. Any orders received on weekdays after 12 pm ET, will be processed the next business day. Any orders received on weekends or holidays will be processed the next business day.

FREE STANDARD DELIVERY

We offer FREE standard delivery on all domestic orders within the United States (excluding Hawaii and Puerto Rico). Your order should arrive between 5 to 7 business days after the order has been placed or shipped.

EXPRESS DELIVERY

We offer Express delivery with additional charges on all domestic orders within the United States, excluding Hawaii and Puerto Rico. Your order should arrive between 2 to 3 business days after the order has been placed.

INTERNATIONAL SHIPPING:

Shipping prices are calculated based on real-time courier rates using the dimension of the package, weight, handling, and location. For more information about international shipping rates depending on your country, feel free to contact us at info@balfred.com

LOST/STOLEN PACKAGES

Once orders have left our workshop, B.ALFRED takes full responsibility for lost, stolen or miss-delivered packages. If you’re having trouble tracking your shipment, we are here to help. Please do not hesitate in reaching out with any questions or concerns regarding your packages.

RETURN POLICY

We understand if things don’t work out. We want to provide you with a hassle-free way to return or exchange your merchandise. We are happy to accept returns of unused merchandise in its original condition, tags attached, within 10 days of receiving your order. All merchandise must be returned in the undamaged box it was shipped in as this is considered a part of the product.

HOW TO MAKE A RETURN OR EXCHANGE

  • Please contact us at info@balfred.com about any returns or exchanges within 10 days of receiving your item so we can help facilitate the process.
  • Returned and exchanged items must be in new condition, unworn/unused with the original tags attached. All sale items or personalized orders are final sale only and are not eligible for returns or exchanges.
  • Once we have more information regarding your return or exchange inquiry, we will provide you with further instructions. After your return has been received, our customer service team will refund the amount of the returned goods to the recipient within 10-14 business days.

FAULTY ITEMS

If you receive an item that is damaged or with manufactured fault, these must be returned within 20 days of purchase. After 20 days, we’re unable to provide an exchange or refund for any faulty item.

To return, exchange, or refund a faulty item, simply request it through your B.ALFRED account and send the products back to us. 

LOST IN TRANSIT

Unfortunately, B.ALFRED cannot assume responsibility for any returns or exchanges that don’t make it to the workshop and get lost in transit. We strongly advise using a trackable shipping service so that the order safely arrives at our facility so we can ensure reimbursement for your order!

SALE

Styles marked SALE are not eligible for a refund, exchange, or credit.